Internet Retailer Limits Negative Online Reviews in Its Terms and Conditions – News – ABA Journal

An Internet retailer called Full House Appliances expressed its displeasure when a customer posted a negative review on the ResellerRatings website. The company dispatched an e-mail to the commenter warning that libel is a prosecutable offense in Washington State where it operates, and it intends to pursue legal action absent a mutually agreeable settlement, the New York Times reports in its Haggler column. The e-mail asserts that the customer had violated Full House Appliance’s terms and conditions—requirements that all consumers must accept before ordering from the company. The Times quotes from the terms and conditions, including this one: “I understand that libel is a prosecutable felony in the state where FHA operates. I agree that if I intend to provide negative feedback, the only legitimate one is based solely on verifiable and documented facts, i.e., the e-mail, live chat transcript and all the terms and conditions…

via Internet Retailer Limits Negative Online Reviews in Its Terms and Conditions – News – ABA Journal.

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